Communications

Branded confirmation with full booking details, check-in/out dates, amount paid, and invoice PDF attached.

Admin alert with guest details, property, dates, amount paid, and special requests.

Same branded confirmation email with updated invoice PDF. Used when re-sending to a guest on request.

Branded email with a prominent 'Complete Payment' button linking to a Stripe checkout session, plus full reservation details and amount due.

Approval notification with a Stripe payment link for the request fee.

Polite decline notification explaining the request could not be accommodated.

Confirms the payment and the updated check-in or check-out time.

Admin notification that a guest request has been paid and confirmed.

Confirms the extended checkout date, additional nights, and amount paid.

Admin alert with guest, property, original vs new checkout, and amount paid.

Confirms the updated guest count / pet addition and amount paid.

Admin alert with guest, property, guest count change, pet status, and amount paid.

Confirms all bookings in the bulk set with dates, nights, and total paid.

Admin alert listing all confirmed bookings in the bulk set with individual and total amounts.

Notification of what the guest changed (e.g. phone, email, bed configuration).

Alerts the team that a guest has accessed a property guide, with email, property, and timestamp.

Categorised guest message with booking reference, property, and message body.

Enquiry with property, dates, guest count, contact details, and special requests.

General contact message with name, email, phone, and message body.

Payment confirmation listing all paid cleans with hours, linen changes, and total amount.

Formatted timesheet summary with jobs, hours, linen changes, costs, and cleaner notes.

Branded email with the discount code, terms, expiry, and booking link.

Alert that a guest has confirmed checkout, with guest, property, and timestamp.

Job notification with property, checkout date, next check-in, notes, and login link.

SMS approval notification with payment link (sent alongside the email).

SMS decline notification (sent alongside the email).

SMS alert with property name and clean/checkout date.

SMS alert that a guest has checked out, with guest and property name.

Text alert with the guest, property and the beds requested (e.g. master split to twin singles), plus travel cot. Sent alongside the guest portal email.

Text alert that a pet has been added to a stay, with the guest, property, amount paid (or no charge) and booking reference. Sent alongside the guest portal email where one is sent.

Text alert that a stay's guest count has gone up, with the guest, property, the new number of guests and amount paid (or no charge).

Urgent SMS warning that a property is not ready and the guest is arriving imminently.

Test message confirming SMS notifications are working.

Lock-screen push notification with the notification title and body, deep-linking to the relevant page.

Urgent push notification warning that a property is not ready and the guest is arriving.

Custom test push notification to verify background delivery is working.

Immediate test push to confirm lock-screen notifications are working on the current device.